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You can return a product purchased on Gioielleria Maiocchi within 14 calendar days from the date of delivery.

The items must be returned intact, in the same condition in which they were received, with their labels and original packaging included. Returns that do not meet these requirements cannot be accepted. Please always refer to the contractual conditions that you can find on the website Terms&Conditions page.

Personalized, made-to-order products, vintage or fine jewelry cannot be returned, except for products that show obvious damage or are defective. For further information, see the Terms&Conditions page.

Once your return has been received, verified and accepted, you will be refunded through the payment method chosen at the time of purchase.

To start the return procedure contact our Customer Service by sending an e-mail to maiocchi@maiocchi.it within 14 calendar days from the date of product receipt (or in case of multiple products purchase, the day when you received the last product).